I don’t do this very often, but I felt compelled to send you an email testimonial in recognition of the great work from one of your employees. Bret has been very helpful with assisting me in getting the TC report tailored to our companies needs. He has been very patient, receptive and intuitive throughout the entire process. Impact has been spending numerous man hours pulling TC reports to track our techs performance. This is imperative for Impact to track our TC’s in order to meet the goals set forth by Dish Network Service, LLC (DNS). All DNS fulfillment sub-contractors are held accountable for our TC performance, along with other respective categories that can be addressed at a later time. I believe you have an outstanding employee servicing the needs of your cliental. In working on this project with Bret, he is quick with call-backs and shows dedication to finding the necessary solutions to empower your client base in becoming more efficient. It always comes down to positive attitude and great work ethic. Bret has both. I found it most intriguing how Bret was quickly able to take my request/issues and process an answer or solution immediately. This reflects true productivity on his part. These are some of the key qualities and traits that Impact looks for in our employees.